Ngumzo Terms of Use
Last Updated: 5th February 2025
These Terms of Use ("Terms") constitute a legally binding agreement between you ("User" or "Customer") and Ngumzo ("Ngumzo," "we," "us," or "our"). By using the Ngumzo platform (the "Platform"), which provides WhatsApp API services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Services
Ngumzo provides access to WhatsApp API services, enabling businesses to facilitate communication, automation, and customer engagement. By subscribing to the Platform, you receive a non-exclusive, non-transferable right to use our services strictly for business communication purposes.
Your use of our services must comply with all applicable laws and regulations, including WhatsApp’s policies:
2. Account Registration & Access
- You must create an account and provide accurate and up-to-date information.
- You are responsible for maintaining the confidentiality of your account credentials.
- If you suspect unauthorized access, you must notify us immediately.
3. Acceptable Use Policy
You agree NOT to use Ngumzo to:
- Send spam or unsolicited messages.
- Transmit harmful, fraudulent, misleading, or illegal content.
- Collect user data without consent.
- Engage in activities that disrupt Ngumzo’s services.
4. Service Availability & Modifications
We strive to maintain service uptime but do not guarantee uninterrupted access. We may modify or suspend services without prior notice.
5. Payment & Subscription
- Ngumzo operates on a subscription-based model.
- Payments are non-refundable.
- We reserve the right to change pricing with prior notice.
6. Data Protection & Privacy
- We process data in accordance with our Privacy Policy.
- We do not store message content but retain metadata for billing and compliance.
7. Compliance with Laws
You agree to comply with all applicable laws, including data protection regulations (e.g., GDPR, CCPA).
8. Termination & Suspension
- We reserve the right to suspend or terminate your access for violations.
- No refunds will be provided for termination before the end of a billing cycle.
9. Limitation of Liability
We provide our services "as is" and are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of Ngumzo.
10. Indemnification
You agree to indemnify Ngumzo from any claims resulting from your misuse of the platform.
11. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of Kenya. Any disputes shall be resolved through arbitration.
12. Changes to Terms
We may update these Terms from time to time. Continued use of our services after changes are posted means you accept the revised Terms.
13. Contact Information
For any questions or concerns regarding these Terms, contact us at:
- Email: info@ngumzo.com
- Website: Ngumzo.com
- Contact: +254 108 850 348
By using Ngumzo, you acknowledge that you have read and agreed to these Terms of Use.