Ngumzo Privacy Policy
Last Updated: 5th February 2025
This Privacy Policy explains how Ngumzo ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our WhatsApp API platform and related services (the "Platform"). By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Account Information: Your name, email address, phone number, company name, and billing details.
- Usage Data: Metadata related to your use of the Platform, including timestamps, message delivery reports, and usage logs.
- Cookies & Tracking: We use cookies to enhance user experience and analyze site performance.
2. How We Use Your Information
- To provide, operate, and maintain the Platform.
- To improve and personalize your experience.
- To process transactions and send service-related messages.
- To communicate updates, promotions, and important notices.
3. Data Sharing & Disclosure
- We do not sell or rent your personal data.
- We may share information with trusted third-party vendors (e.g., payment processors, hosting services).
- We may disclose information if required by law or to protect our rights.
4. Data Storage & Security
We implement industry-standard security measures to protect your data. While we strive to safeguard your information, no method of transmission or storage is completely secure.
5. Your Data Rights
- You may access, update, or delete your personal information by contacting us.
- You can opt-out of promotional communications at any time.
6. Cookies & Analytics
We use cookies and third-party analytics tools like Google Analytics to understand user behavior and improve our services.
7. International Data Transfers
Your information may be processed outside your country of residence, including in countries with different data protection laws.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: info@ngumzo.com
- Website: Ngumzo.com
- Phone: +254 108 850 348
By using Ngumzo, you acknowledge that you have read and understood this Privacy Policy.